HiAlexiAI Call Center is live 24/7Every call answered.Every lead followed up.
Alexi's AI Call Center picks up inbound calls, makes outbound ones, books appointments and updates your CRM. When a caller needs a person, it hands over with the full context.
Inbound · Dental clinic
Live callCaller
Hi, I need to move my cleaning to Thursday afternoon.
Alexi
Of course, Sara. I can offer 2:30 or 4:15 on Thursday. Which suits you?
Caller
2:30 works.
Alexi
Done. You're booked for Thursday at 2:30, and a text confirmation is on its way.
Appointment moved · Calendar and CRM updated
- Inbound calls
- Outbound campaigns
- Appointment booking
- Lead qualification
- Live human handoff
- No hold music
- Human handoff built in
- Live in days, not months
One AI Call Center. Every conversation covered.
Replace missed calls, voicemail and hold queues with an AI Call Center that talks like your best team member and works every hour of the day.
Inbound call handling
Alexi answers on the first ring, understands why the person is calling, and resolves it or routes it. Questions, bookings, order status and after-hours coverage are handled without a queue.
- Answers instantly, at any volume
- Remembers context within the call
- Never puts anyone on hold
Outbound campaigns
Follow up new leads, confirm appointments, chase renewals and collect feedback, all in a natural voice and on your schedule.
- Lead follow-up
- Appointment and order confirmations
- Renewals and feedback
Smart routing
Send each caller to the right team, using intent, urgency and the customer's history.
- Intent and urgency
- Customer history
- The right team first
Warm human handoff
When it's time for a person, your agent gets a summary and the transcript before they say hello.
- Summary before hello
- Full transcript
- Caller never repeats themselves
Multilingual by default
Serve callers in their own language, with the same knowledge and tone in each.
- Multiple languages
- Same knowledge
- One brand tone
Call intelligence
Transcripts, summaries, outcomes and sentiment for every call, ready to review or export.
- Transcripts and summaries
- Outcomes and sentiment
- Export to your tools
The full platform behind your AI Call Center
Everything you need to build, run and improve your calls, in one place.
Give Alexi your business knowledge
Upload the documents your team already uses. Alexi answers from them, in your words, and only says what your material supports.
- PDF, Word and text uploads
- Answers grounded in your policies
- Update once, live on the next call
Sample view
- Service guide.pdf — Indexed, ready
- Cancellation policy.docx — Indexed, ready
- Opening hours.txt — Indexed, ready
Live in three steps
Our team sets up and tunes your AI Call Center with you, so you're taking real calls quickly.
- 01
Teach Alexi your business
Share your services, policies, FAQs and call scripts. Alexi learns your tone and the answers your callers need.
- 02
Connect your tools
Link your phone numbers, calendar and CRM so Alexi can book, look up and update records during the call.
- 03
Go live and improve
Start with a pilot line, review real conversations, then scale to every call as your confidence grows.
Built for teams that live on the phone
Start with the conversations your team already handles every day.
Healthcare and clinics
Booking, reminders, rescheduling and after-hours triage handoff.
Real estate
Qualify inquiries, schedule viewings and follow up on every lead.
Home services
Capture jobs, dispatch requests and quote callbacks around the clock.
Retail and hospitality
Reservations, order questions and store information without the queue.
Financial services
Appointment setting, payment reminders and secure call routing.
Education
Admissions questions, campus tours and enrollment follow-up.
Logistics
Delivery status, rescheduling and driver-to-customer coordination.
Support desks
Tier-one resolution, with complex cases passed on with full context.
Where teams start with Alexi
Three common first projects. Most teams begin with one line or campaign, then expand.
Order confirmation calls
Alexi calls each customer to confirm details and delivery windows, logs the result in your order system and flags problems for your team.
Instant lead follow-up
New enquiry comes in, Alexi calls within moments, qualifies the lead and books time with the right salesperson.
After-hours reception
Nights, weekends and holidays are covered. Callers get answers or bookings, and urgent cases reach your on-call team.
Fits the stack you already run
Alexi connects to your phone system, calendar and CRM, so every call ends with the right record updated and nothing to re-key.
- Phone and SIP lines
- Google Calendar
- Outlook
- Salesforce
- HubSpot
- Zoho
- Slack
- SMS and WhatsApp
- Webhooks and API
Questions, answered
What is Alexi's AI Call Center?
It's a phone service run by AI that answers inbound calls, makes outbound calls, books appointments, qualifies leads and updates your systems, and passes callers to your team whenever they need a person.
Will callers know they're speaking to AI?
Alexi sounds natural and conversational, and we recommend being open with callers that they're speaking with an AI assistant. You control the greeting and how it introduces itself.
What happens when Alexi can't help?
It transfers the call to the right person or team and shares a summary, so the caller never has to repeat themselves.
How long does setup take?
Most teams start with a pilot line within days. We help you configure scripts, connect tools and review early calls together.
Can it call out as well as answer?
Yes. Alexi runs outbound campaigns such as lead follow-up, reminders, confirmations and surveys, with outcomes logged automatically.
Which languages are supported?
Alexi can speak with callers in multiple languages. Tell us which ones you need and we'll confirm them during your demo.
Book a Demo
See the AI Call Center take a call
Book a demo and we'll show Alexi handling your real scenarios. Prefer to chat first? Choose Talk to Alexi and we'll be in touch.